Return & Refund

At CHIClool, we are committed to providing you with high-quality eyeglasses at the best price. If you experience any issues or are not satisfied with your glasses, please do not hesitate to contact us.

30-Day Returns & Exchanges

Unsatisfactory glasses can be returned, exchanged, or refunded within 30 days of receipt. Each order is eligible for one return or exchange.

• CHIClool’s Responsibility: If the issue is caused by us (e.g., shipping damage, incorrect items, prescription errors, or wrong products sent), we will cover the return shipping and promptly resend the correct items.
• Customer’s Preference: If you wish to return or exchange due to personal preference (e.g., unsuitable size, wrong style, or incorrect prescription details provided by the customer), you may return the items to CHIClool, but the return shipping fee will be covered by you.

Returns & Exchanges Solutions

Return Process

1. Do not send returns to the sender's address on your package. This is not the return address, and doing so will prevent CHIClool from processing your refund or exchange. Always use the authorized return address provided by the CHIClool customer service team.
2. After shipping your return, please contact the CHIClool customer service team to provide the tracking number for your package. This will help expedite the processing time.

CHIClool Credit

CHIClool Credit is a virtual voucher linked to your CHIClool account. If you opt for CHIClool Credit instead of a direct refund, the credit will be applied to your account within 3 days of processing your return.

Please note that CHIClool Credit cannot be redeemed for cash or refunded back to your original payment method.

Direct Refund

Refunds will be issued to your original payment method. Due to potential international transportation and banking delays, refunds may take an additional 7 days to process and reflect in your account after inspection. Thank you for your patience and understanding.

Order Modification/Cancellation

If you need to modify or cancel your order, please contact the CHIClool Customer Service Team as soon as possible:

1. Changes to the shipping or billing address (excluding country changes) and requests to merge orders can be accommodated before shipment.
2. For modifications requested after shipment or once processing has significantly begun, you will need to cancel the existing order and place a new one.

Please note that if items are already well into the processing stage, additional handling or cancellation charges may apply as outlined in our policy.