Terms and Conditions

Terms & Conditions

Smart Shopping. Clear Terms.

Welcome to CHIClool! By placing an order on our website, you agree to the following terms designed to ensure a smooth, secure, and transparent shopping experience.

1. Governing Law

CHIClool operates under the laws of the European Union, ensuring all transactions and services meet strict international legal and quality standards.

2. Placing an Order

How to Shop: Visit www.CHIClool.com to browse, select, and purchase your eyewear.
Order Confirmation: Your order becomes official only after you receive an email confirmation from CHIClool.
Order Changes:

Within 24 hours: Free modifications.
Within 36 hours (if not shipped): Changes still possible.
After shipment: Changes may not be possible and are the customer's responsibility.

3. Product Availability & Refunds

While we strive to keep all products in stock, occasional shortages may occur. In such cases:

You'll be notified promptly.
A full refund or product alternative will be offered.

4. Shipping & Delivery

Trusted carriers: like UPS, FedEx, DHL, and USPS for fast, reliable shipping.
Delivery Time: Depends on your location and product availability; tracking info is sent once shipped.
Delivery Completion:

Orders are considered delivered once they reach the address provided.
If undeliverable, a pickup notice will be left, and redelivery can be arranged.

5. Ownership & Responsibility

Ownership transfers to the customer upon full payment.
Once delivered, the customer assumes responsibility for the product.

Clear Terms, Transparent Service — Your Trust, Our Commitment