The shipping fee for standard shipping is $9.95, while business express starts from $31.95. For more details, please refer to our Shipping and Tracking page.

We cooperate with UPS, FEDEX, DHL and so on. We provide the safest transportation service.

We do offer standard shipping and express shipping.

Standard shipping typically takes 15–25 business days, while business express takes 4–10 business days. For more details, please refer to our Shipping and Tracking page.

Yes, we offer free standard shipping to the US and Canada on orders over US$79. For more details, please refer to our Shipping and Tracking page.

The total delivery time for an order includes both processing and shipping time. Typically, it takes 3–5 business days to customize your lenses, though an additional 3–5 business days may be required for special options such as tint or prism. Once your lenses are ready, we will ship your order out via your chosen shipping method. For more details, please refer to our Shipping and Tracking page.

We are so sorry to tell you once you register successfully, the email address can't be changed. Concerning your case, you are advised to register with your new email address.

Yes, you can reset your password after you sign in your account, you just need to click the "My account" button, then please click"Account Settings" and you can enter your new password.

If you have already registered and forgot your password, you can click "forgot your password" then enter the email address you used to register and you will receive an email about the verification code, you just need to enter it then you can reset a new password.

How to Order Your Glasses:
Step 1: Choose your favorite frame and color, then click "Select lenses" or "Frame + Lens".
Step 2: Select your preferred lens type.
Step 3: Enter your prescription details and submit.
Step 4: Select the lens function, index, tint, and coating options, then click "Add to cart".
Step 5: Review your order information, apply any coupon codes, choose your shipping method, enter your shipping address, and proceed to check out. For more details, please refer to our How to Order Glasses Online page.

From professional eye care center, such as an optician or optometrist. They are required to provide you with your prescription after an eye exam.

We strive to process orders as quickly as possible, but we will gladly accommodate any order changes within 24 hours of placement. The best way to reach us is by emailing service@chiclool.com. Please be sure to include your order number and let us know exactly what changes need to be made. We will process the updates for you and send you a confirmation. For more details, please refer to our Return & Refund page.

If you enter an incorrect prescription, simply contact us and we will update the necessary information for you. You do not need to cancel your order due to a prescription error. If you wish to cancel your order, please email us at service@chiclool.com with your order number. For more details, please refer to our Return & Refund page.

Yes, we do offer reading glasses! Simply click the 'Select lenses' or 'Frame + Lens' button, select 'Readers', and then choose your desired diopter/degree. For more details, please refer to our How to Order Glasses Online page.

Yes, we certainly do! You can easily preview how our frames look on you by clicking the 'Try On' button on the product page. Experience our virtual try-on feature instantly to find your perfect fit!

We have a virtual try-on system which supports you to try on the glasses frames you choose online, so that you can know how they will look on you.
Notice: the try-on function is to see how the frame style fits, but it can not tell if the size fits you.

You can easily find your frame's measurements printed on the inside of the temple arm. These numbers, measured in millimeters, usually follow the manufacturer's style codes. For example, a sequence like 52 □ 18 140 means: 52: Lens width 18: Nose bridge width (often separated by a box symbol) 140: Temple arm length Using these existing measurements is the best way to choose a similarly sized frame when shopping online. For more details, please refer to our Basic Items of a Frame page.

Choosing a suitable frame size is very important when shopping for glasses online. You can check the inner temple arm of your previous glasses, where you will typically find a series of numbers: the first represents the lens width, the second is the bridge width, and the third is the temple length. If you cannot find these numbers, you can measure the frame yourself and choose frames with matching or similar dimensions. For more details, please refer to our Basic Items of a Frame page.

Please note that while we strive to display our frame colors as accurately as possible, monitor settings, screen brightness, and individual display variations can affect how colors appear. As a result, the color you see on your screen may not be an exact match to the actual item you receive. Product images are for reference only, and the actual product shall prevail.

Lens Index refers to the refractive quality of the lens—specifically, how efficiently it bends light. High-index lenses are typically recommended for stronger prescriptions, as they can make lenses much thinner and lighter than standard or mid-index options. However, a higher-index lens only results in a noticeably thinner lens if your prescription is strong enough to require it. For more details, please refer to our Lens Index and Thickness page.

A lens tint adds a permanent color to the lens, commonly used for fashion or prescription sunglasses. Photochromic lenses darken when exposed to direct sunlight and clear up again indoors or away from sunlight. For more details, please refer to our Color Tint and Lens Functions page.

Please note that 'Transitions' is a trademarked brand name for photochromic lenses. Photochromic lenses automatically darken when exposed to direct sunlight and become clear again when removed from sunlight.

Tinted lenses feature a permanent color, whether you are indoors or outdoors. Photochromic lenses remain clear indoors while automatically darkening outdoors depending on the light conditions. Polarized lenses maintain a consistent color indoors and outdoors, and are specially designed to eliminate harsh glare while filtering out UV rays. For more details, please refer to our Color Tint and Lens Functions page.

We do offer Anti-reflection coating（Standard Coating）, Super hydrophobic coating（Advanced Coating）, Oleophobic coating（Ultimate Coating）. For more details, please refer to our Lens Coating page.

Single vision lenses are standard prescription eyewear featuring a single optical power across the entire lens, designed to correct vision for distance, intermediate (mid-distance), or reading use.
Distance: Ideal if you wear glasses all day and primarily need them for seeing far away, such as for driving.
Mid-Distance: Perfect if you mostly need them for working on a computer or tasks at arm's length.
Reading: Designed for close-up tasks such as reading books, papers, or documents.
For more details, please refer to our Prescription Types page.

Bifocal lenses feature two distinct optical zones. A small segment of the lens is dedicated to near-vision correction, while the rest of the lens is used for distance correction. For more details, please refer to our Prescription Types page.

Progressive lenses provide a seamless transition from distance through intermediate to near vision, incorporating all intermediate corrections along the way. You can look up for distance vision, look ahead to view your computer in the intermediate zone, and drop your gaze downward to read or perform close-up work comfortably. In short, progressive lenses offer the closest alternative to natural, youthful vision available in prescription eyewear. For more details, please refer to our Prescription Types page.

Polarized lenses are commonly used in sunglasses to reduce glare from reflective surfaces, such as the surface of a lake or the hood of a car. They achieve this through a process called polarization, much like a venetian blind controls sunlight through a window. For more details, please refer to our Lens Functions page.

Tinted lenses are permanently colored and, unlike adaptive photochromic lenses, their color remains constant at all times. Light tints are used primarily for fashion purposes to enhance a wearer's look, while darker tints allow the lenses to function as sunglasses. For more details, please refer to our Color Tint page.

Available colors are listed as below:

Photochromic lenses are light-adjusting lenses that remain clear indoors and automatically darken outdoors when exposed to sunlight. They darken in proportion to the amount of sunlight they receive. These lenses are slightly lighter in shade than regular sunglasses and take a few minutes to transition to their darkened state. Likewise, when moved away from the sun, the lenses take a few minutes to return to clear. For more details, please refer to our Lens Functions page.

We do offer lenses with different inde: 1.56, 1.61, 1.67, 1.71, 1.74 and we do offer different lens types: single vision, bifocal, progressive as well as different lens coatings: no anti-reflective coating, standard coating, advanced coating, ultimate coating.

The Anti-Reflection Coating (Standard Coating) minimizes light reflection and glare for clearer vision. The Super Hydrophobic Coating (Advanced Coating) includes all the properties of a standard anti-scratch and anti-glare coating, plus a water-resistant layer that repels dirt and water, making it much easier to clean. The Oleophobic Coating (Ultimate Coating) builds upon all previous properties—including anti-scratch, anti-glare, and hydrophobic layers—while adding an oil-resistant feature that effortlessly repels fingerprints and sweat.
You can select your preferred coating when customizing your lenses. Standard coating is recommended. For more details, please refer to our Lens Coating page.

Our lenses are made of resin, which is lightweight and highly impact-resistant.

We want to assure you that we process your lenses exactly as ordered. If you select a tint option, your lenses will be tinted; if you choose neither tint nor photochromic lenses, they will be clear. Additionally, if you want the glasses to look exactly like the product photos on our website, you can simply order the 'frame only' option, which comes with non-prescription demonstration lenses. (Please note that for reading glasses, the lenses are only clear.)

OD & OS: OD stands for Oculus Dexter, referring to the right eye. OS stands for Oculus Sinister, referring to the left eye.

Sphere (SPH): Indicates the degree of correction needed for nearsightedness or farsightedness.

Cylinder (CYL): Indicates the lens power required to correct astigmatism.

Axis: Specifies the orientation of astigmatism, measured in degrees from 1 to 180 (where 90 corresponds to the vertical meridian and 180 to the horizontal meridian). If you do not have astigmatism or a cylinder value, you will not have an axis number.

Add or NV: Represents the additional magnifying power needed for near vision if your prescription is primarily for distance correction.

Pupillary Distance (PD): Measures the distance between the centers of your pupils in millimeters, which is a crucial measurement for lens customization. (Wondering what your PD is or how to measure it? Check our guide!)

Prism: Indicates the amount of prismatic power, measured in prism diopters, needed to correct eye alignment issues.

Base: Specifies the thickest edge orientation of the prism.
BU ("base up") or "up": The base points upward.
BD ("base down") or "down": The base points downward.
BI ("base in" or "in"): The base points toward the nose.
BO ("base out" or "out"): The base points toward the ear.

For more details, please refer to our How to Read Your Prescription page.

Please check our guide on How to Measure Your PD.

Contact lens prescriptions and eyeglass prescriptions are different. Using them interchangeably will cause vision issues or discomfort with your new glasses. Please make sure you have the correct prescription before entering your details.

We accept Credit Card, Debit Card, and PayPal (credit/debit cards, etc accepted via PayPal).

We are sorry to tell you that we do not participate in any insurance programs.

Our prices are listed in U.S. dollars.

We offer a 30-day exchange and refund policy, as well as a 180-day warranty. For more details, please refer to our Return & Refund page.

We are so sorry, but we do not offer repair services. However, if your frame is broken and your lenses are still intact, you can simply order the 'frame only' option and reuse your current lenses.